A Chinese boy realized he could unlock his mum’s iPhone X using the facial recognition software and has accused Apple of being ‘racist.’ A husband bought his wife the new smartphone, but she was then shocked to discover it could be unlocked by the couple’s son.
The family, who live in the city of Shanghai, are not the only Chinese users who have been able to open each other’s phones.
In China, a country of more than a billion people, iPhone users are concerned about their iPhone X’s security and privacy features.
‘Our son was using it and didn’t know the password,’ he said.
The father, surname Liu, phoned Apple’s customer service hotline to report the problem. He was told it was a rare, isolated case and was due to the fact his wife and son look very similar.
The tech giant has now launched a full investigation into the Liu family’s claims. The news comes just a week after another Chinese woman realized she could unlock her colleague’s, iPhone X.
Madam Yan from Nanjing was appalled to discover her colleague Madam Wan could unlock her new phone using Face ID, despite the pair having a number of different features, including different
haircuts. They said it occurred multiple times.
Madam Yan first called Apple’s hotline to complain about the problem when customer service told her it was ‘impossible’, writes Asiaone.
The pair took the phone to the store to prove what happened. While there, they found they could unlock all the phones in the store.
When Madam Yan was told the camera was faulty, when she was given a new iPhone X but the same thing happened again.
‘We look quite ordinary. What if someone picks up my phone and opens it?’, said Madame Wan.
‘Then they could buy stuff through my phone and make payments’, she said.
‘We don’t have any sense of security’.
Users are now concerned the iPhone X is unable to tell Chinese people apart from one another.
Apple has continued to maintain its facial recognition software is near enough foolproof and claims there is only a one in a million chance of someone else’s face being able to unlock your phone.
Gizmodo Face ID uses facial matching neural networks developed using more than one billion images.
Apple’s vice president of public policy for the Americas, Cyntheia Hogan explained how they make the product accessible to people of different ethnicities in October.
‘We worked with participants from around the world to include a representative group of people accounting for gender, age, ethnicity, and other factors’, she said.
‘We augmented the studies as needed to provide a high degree of accuracy for a diverse range of users’, she said.
Developers trained the neural network to spot and resist people trying to unlock the phone with photos or masks.
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